Shipping & Returns
Information
Place Order and Pay Online: We try to make your shopping experience easy and safe. To help protect our customers CC and Payment information we use PayPal for all payments. You do not need an account with PayPal. You can pay with Visa, MasterCard, American Express, Discover and Personal Check. We also except Personal Checks and Money orders. Payment by checks, allow 2 weeks before order will be shipped.
Sales Tax: Tax may be applied to your order if it ships from the same state or province as your shipping address. Sales tax may be applied to Shipping and handling charges as mandated by state or province.
Shipping: We use US Parcel Service (USPS). We ship anywhere in the continental US, Canada and APO/FPO. Insurance is added at your request unless the item is fragile and over $100.00, then it is mandatory.
All claims for damages or shortages must be reported to us within 3-5 business days of receipt of merchandise. See Returns section below for more information.
Availability: Most shipments will go out within 2 to 5 business days of receipt, depending on availability. If out of stock, or special order, please allow 1 to 3 weeks for delivery.
Special Items: Are our CLEARANCE ITEMS and may not be in packaging. Some are displays that is our last one and are inspected before shipping. These items are in limited quantities and may be sold out before the web site is updated. If this happens a full refund will be offered. Buy with confidence, we except return request if not satisfied.
International Orders: Tax and Duty Fees: Your country may charge additional taxes or duties on your order when it enters your country. You are responsible for paying any additional charges including freight.
Minimum Orders: NO MINIMUM ORDERS
We reserve the right to refuse any sale at any time.
Policies
Credit Card Orders / PayPal: With this service you can use Visa, MasterCard, Discover, and American Express for orders to almost anywhere in the world.
Credits, Refunds and Balances Due: Any credits or refunds due on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you place the order.
Backorders: A backorder may a cure when we are out of an item and expecting more in. Reason, we are a catalog store that does not stock all the items from one company but will stock most of them. We run an "OPEN" stock and our site will not show this item when out. You will usually be notified by email when this happens. There are never any extra cost applied to backorders.
Canadian and International Orders: We can only ship to Countries that are valid trade partners with the US. If your country is not an option in the checkout process, we cannot ship to your country.
APO and FPO Addresses: When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
RETURNS: WE WANT YOU 100% HAPPY and SATISFIED.
If the merchandise is not what you wanted, contact us or return it in the original packaging and condition you received it. Some conditions may apply see below. We will refund the full purchase price, minus shipping and handling fees, once we receive the merchandise.
Always keep the paperwork and packaging that is included with it in case you wish to return or exchange an item. Item must be returned in resalable condition and in the same packaging. Also, save any emails you received about your order, as they may provide important information. We will do what we can for you.
There are NO returns on Special Orders, Drop Ship or Clearance merchandise, sales are deemed final.
Ladybug requires on some returns to have a Return Merchandise Authorization number (RMA) on the outside of the package. Customer must contact by email customer service to receive the RMA Number and authorization during normal business hours. All requests must be made within 5 days of the receipt. Shipping and handling cost will not be refunded.
All items must be in original packaging and in saleable (new) condition, or they will be rejected and sent back.
All regular goods may be exchanged for merchandise of equal or lesser value.
Should products be returned due to customer mistake in ordering for an exchange, there is no extra restocking charge. For a refund or refused order, the customer will be charged a 15 percent (15%) restocking charge. Credit, for merchandise and any sales tax only (not including shipping and handling), will be applied to the credit card used after the merchandise is received and the above conditions are meet. Returns must be shipped back at customer expense. All returns are to be shipped to our physical address and have the RMA number on the outside of the package.
Defective Returns: If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please email customer support for assistance. Please include your phone number, in case we need to call you. We will try and make handling of this as quick and painless as possible. We even will send you a return label. Once we have the item we will issue a credit, replacement or exchange.
Damaged Returns: Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery or have the carrier person make not of it. If you have already accepted delivery and then find shipping damage, please email customer support immediately. Please include your phone number, in case we need to call you. We will try and make handling of this as quick and painless as possible. We even will send you a return label. Once we have the item we will issue a credit, replacement or exchange.
Order Question or Changes: If you have recently placed an order and need information about it or would like to change it, there are a number of ways to contact us, email being the fastest. Since we begin processing your order immediately changes sometimes are not possible.
WARRANTY & LIMITS OF RESPONSIBILITY: All Items are inspected and packed carefully before shipping. Ladybug Garden Decor will replace or refund the full purchase price and any other charges, at our discretion, free of charge in the USA for 15 days from the date of original purchase.
In the event there is a defect in materials or workmanship. We will send a call tag for the item. Ladybug Garden Decor accept no responsibility for user initiated damage during operation or use of product.
Price and/or Description Changes: All prices, pictures and descriptions on this site or PDF catalogs are subject to change, without notice. We maintain no responsibility for inadvertent errors.